Yellowbook.com Help

Find a Business, Product, or Service

1. Type What you are looking for. This can be a product, service, or business name
2. Type the address, city, state, or zip code of Where you are searching.
3. Click Search.

Find People

Search for people by name

1. Click the People Search link at the top of the homepage.
2. Type the person's First Name or initial (optional).
3. Type the person's Last Name.
4. Type the city, state, and/or zip code of the person's residence in Location.
5. Click Search.

Reverse Lookup

Search for a person or business by phone number

1. Click the Reverse Lookup link on the homepage.
2. Enter Phone Number in the box (including area code).
3. Click Go.

Use yellowbook.com on your Mobile Device

Find what you need, where you need it. Take yellowbook.com with you everywhere you and your mobile device go.

See our Yellowbook Mobile page for instructions on using yellowbook.com through our downloadable applications and web applications for your iPhone™/iPod touch^®, iPad, G1™ Google Android™, BlackBerry^®, Windows Mobile^®, or Palm^®.

Refine/Filter search results

The Refine your search box on the results page helps you expand or narrow the amount of listings that appear for your most recent search. The different filtering options help you pinpoint what you're looking for. To clear all filter selections, hover your cursor within the feature's box and select the X that appears in the upper-right corner - or click the Clear All link below Refine your search.

Show listings with

This box allows you to select specific listing options, such as coupons and websites, to view businesses with those features.

1. Select the checkbox associated with the feature(s) that you want results for. Once a filter is selected, a checkmark appears and the results are updated. You can also click the feature to select it.
2. To remove a filter, click the feature or checkbox again. The checkmark is removed and the results are updated.

Note: The list of possible filters varies on the listings available for your original search criteria.

Narrow by specialty (Cuisines)

This option appears when searching for cuisines. You may filter your results to specify what type of cuisine you are looking for. The filter options will vary on the listings available for your search criteria.

1. Select the checkbox associated with the cuisine type(s) that you want results for. Once a filter is selected, a checkmark appears next to the cuisine and the results are updated. You can also click the cuisine name to select it.
2. To remove a filter, click the cuisine or checkbox again. The checkmark is removed and the results are updated.

Narrow by specialty (Attorneys/Lawyers)

This option appears when the search is for an attorney or law office. You may filter your results by specifying common fields of law to find practices that specialize in what you need. The filter options will vary on the listings available for your search criteria.

1. Select the checkbox associated with the field(s) of law you are searching for. Results will be updated to display listings that specialize in your chosen field(s).
2. If you can't find the field you require, click on view more to see more options.
3. If you still can't find what you're looking for, check the Other Law box on the filter list to find firms associated with fields that aren't included on the list.
4. To remove a filter, click the selected checkbox again. The checkmark will be removed, and the results are updated.

Narrow by specialty (Doctors)

You may filter your results to find the type of doctor you are searching for. The filter options will vary on the listings available for your search criteria.

1. Select the checkbox associated with the type of doctor you are searching for. Results are updated to display listings that specialize in your chosen field(s).
2. If you can't find the field you require, click view more to see more options.
3. To remove a filter, click the selected checkbox again. The checkmark is removed, and the results are updated.

Search within

This filter option displays only when you perform a distance search. To search by distance, enter a street address in the Where box when performing your search. The Search within box appears in the filter section on the results page allowing you to choose a specific range of miles for which you want to show results. Results are ordered from the closest to furthest distance from the address.

Expand or Narrow search area

Expand or narrow your search area without having to re-enter your search information. Expanding your search area can provide you with more results to choose from and narrowing provides you with fewer results to choose from.

Note: The Expand and Narrow options aren't available when your Where is a street address.

Expand search area

1. Click an area listed within the Expand search area filter. The results are expanded to include listings in the new location.
2. If you want to search a location not listed, type it in the Where box.

Narrow search area

1. Click an area listed within the Narrow search area filter. The results are narrowed to include only listings located within the new location.
2. If you want to search a location not listed, type it in the Where box.

A to Z

1. Click a letter from the A to Z table to display listings for business names beginning with that letter. Only letters representing business names in the results are clickable.
2. Click ALL if you want to return to the full listing display following the filtering.

Popular Searches

Based on your search term(s), other related searches may display in the POPULAR SEARCHES area, below the yellow search bar near the top of your page, to help you find what you're looking for.

If you would like to search using one of these terms, click the term and new search results are displayed.

Sort search results

Sort search results alphabetically A to Z

Click the Sort by drop-down menu on the search results page and select A to Z. The results display in alphabetical order.

What is the that appears next to some of the listings but not others?

The green checkmark appears next to listings whose business information has been verified as being correct by the business itself. We are forever striving to offer the best information to our users.

Use Price Grabber

What is Price Grabber?

Based on your search query, PriceGrabber.com finds online deals providing you with the opportunity to compare prices between products, saving you time and money. PriceGrabber.com finds the best available price for the products you're interested in so you don’t have to bargain hunt yourself.

How do you use Price Grabber?

When available, PriceGrabber.com results will display in the lower left column of your search results page in the Hot Deals section. If the deals displayed interest you, click Compare Prices to see more information. If you are interested in buying, click Shop next to the deal you want.

View Coupon

When you see the button, the business has a coupon for you to use. There are several ways to view a coupon:

1. Click the button or the Coupon link. You can also click the Coupon tab on the details page for the business.

Send Coupon

Send coupon through email

1. Click the icon or the Coupon link from the results or business details page.
2. Click the Email button.
3. A new window displays, where you must type in your email address and you can provide up to 5 other addresses to which you would like the listing to be sent.
4. Click SEND LISTING.

Send coupon through text message

1. Click the icon or the Coupon link from the results or business details page.
2. Click the SMS button.
3. A new window displays, where you must type the phone number you wish to test the listing to.
4. Click SEND LISTING.

Tweet coupon on Twitter

1. Click the icon or the Coupon link from the results or business details page.
2. Click the Twitter button.
3. If your computer is not already logged into Twitter, a window will prompt you to sign in. If your computer is already logged into Twitter, follow the instructions in the window to share the coupon on Twitter.

Post coupon on Facebook

1. Click the icon or the Coupon link from the results or business details page.
2. Click the Facebook button.
3. If your computer is not already logged into Facebook, a window will prompt you to sign in. If your computer is already logged into Facebook, follow the instructions in the window to share the coupon on Facebook.

Print Coupon

1. Click the icon or the Coupon link from the results or business details page.
2. Click the Print button.
3. A new window displays, where you can opt to print Contact Info and Coupon, just Contact Info, or just Coupon. Click your preferred tab. The information will display.
4. Click Print.

View Ad

When you see the button, the advertiser has additional information to view. Click the button to view advertiser information. There are several ways to view an ad:

1. Click the button or the View Ad link. You can also click on the listing heading or click the View more information about [name of business] link through the QuickInfo drop-down window.

View Menu

When you see the button, there is a menu for that business that you can view. There are several ways to view a menu:

1. Click the button or the Menu link from your result's page.
2. You can also click the Menu tab on the details page--you can reach the details page by clicking on the listing heading or through the QuickInfo drop-down window by clicking the View more information about [name of business] link located at the bottom of the window.

Make OpenTable reservations

This option is only available for restaurant listings, and will only show up for restaurants that use OpenTable.

1. Click the button next to the listing on your search results page or click the button from the business detail's page.
2. You will be directed to the OpenTable site where you will be able to search for a table at your chosen destination.

View Video

When you see the button, you have a chance to see, hear, and experience first-hand what a business has to offer. To play a video:

1. Click the Video link or the Play button on the video thumbnail on the business listing page.

Get Directions

To or from a business location

1. Click on the listing heading. From the business profile page that opens you can click the map or the Larger Map & Directions link. The Map & Directions page displays.
2. Type the street address, city and state and/or zip in the Start box.
3. Choose to get directions with the Shortest Driving Time or Shortest Distance from the starting address.
4. Click the Get Directions button. The directions display along with a map.

You can also...

• Print the directions by clicking the Print This Page button.
• Get directions back to the starting point by clicking the Reverse Directions link.

To or from a person's address

1. Perform a People Search to locate the person's information.
2. Click the person's name or View Details on the results page. Details for that person display.
3. Click the Get Directions link below the address or click the Get Directions link above the map. The directions page displays with the person's address information in the End Address section.
4. Type the starting street Address in the Start Address section.
5. Type the City.
6. Select the State from the drop-down menu.
7. Type the Zip.
8. Click the Get Directions button. The directions display along with a map.

You can also...

• Print the directions by clicking the Print link above the map.
• Get directions from the person's address by cutting and pasting the person's address information from the End Address section into the Start Address section.

Use Maps

Display Map

When available a (map) link will appear next to the listing's address on your search result's page. Click the (map) link to see the map associated with your search results. Businesses are numbered and labeled on the map. Click List View to close the map and return to the main search results page.

Zoom in & out

You can change the view of the map by zooming in to see a closer view of the destination or zooming out to see a broader area.

Click the  button to zoom in on the map or click the  button to zoom out.

Map views

You can view a map 4 ways. To change the view, click the Road, Aerial, Bird's Eye or Labels buttons on the map. The default view is always Road.

Save business information

Save or share information you found so you can easily access it again.

Save to calendar or address book

1. Click the Save link displayed on the business details page.
2. Select Save to your calendar or address book from the menu.
3. Select the program that supports the calendar or address book you use.
4. The File Download window appears. Open or Save the listing.

Save as PDF or Word document

1. Click the Save link displayed on the business details page.
2. Select Save to PDF or Word from the menu.
3. Select the file format you want to save the business details in: Microsoft Word or Adobe PDF.
4. The File Download window appears. Open or Save the listing.
5. Click the X button to return to the business detail page.

Save to your favorites - including social bookmarks

Save business details to easily access later.

1. Click the Share link displayed on the business details page.
2. Select Save to your favorites from the menu.
3. Select where you want to add the bookmark (ex. Facebook).
4. Click the SEND LISTING button. You are directed to the bookmark site you chose.
5. Click the X button to return to the business detail page.

Send business information

Send business details to a friend or to yourself.

Send by Email

1. Click the Send to email link displayed on the business details page.
2. Type your email address in the first box.
3. Type the email address(es) you want to send the business listing to.
4. Click the SEND LISTING button. You and the email address(es) you entered will receive an email from Yellowbook with the business details.
5. Click the X button to return to the business detail page.

Send to phone

1. Click the Send to phone link displayed on the business details page.
2. Type the phone number you want to send the business listing to.
3. Type a short note. This is optional and has a 10-character maximum.
4. Click the SEND LISTING button. The text message will be sent from "10936".
5. Click the X button to return to the business detail page.

Send by instant messenger (IM)

1. Click the Save link displayed on the business details page.
2. Select Send by instant messenger from the menu.
3. Select the recipient's instant messenger service (ex. AOL Messenger).
4. Enter the recipient's account name for the above selected service.
5. Type a message (optional).
6. Click the SEND LISTING button.
7. Click the X button to return to the business detail page.

Print business information

1. Click the Print This Page link displayed on the business details page.
2. You can choose what prints by selecting either the Contact Info and Business Info, Contact Info, or Business Info tabs. The information in your selected tab is what will print.
3. Click the Print button. The Print dialog box appears.
4. Choose the printer and the number of copies to print.
5. Click the OK button.
6. Click the X in the browser window to return to the business detail page.

Have a business call you

When you see the button, you can have the business call you at a time that is convenient for you.

1. Click the button on the business detail or search results page.
2. The Click to Call window opens. Click the NEXT STEP button.
3. Type your phone number. Click the NEXT STEP button.
4. Select the call time – the time you want the business to call you. Click the NEXT STEP button.
5. Confirm your information and click the CONNECT ME button.
   
   If the information is not correct, you can go back and make changes or, if you changed your mind all together, click the No Thanks link.
6. Your phone will ring and you will be connected to the business.
7. Click the X button to return to the business detail page.

Report an incorrect listing

This feature allows you to inform us if a business has gone out of business or if an aspect of the business listing information is incorrect. With this tool, you can help us keep yellowbook.com as accurate and up-to-date as possible. You have the option to update the following items:

• Listing no longer exists
• Business Name
• Phone Number
• Toll Free
• Fax
• Street Address
• City
• State
• Zip Code
• Website Address
• Email Address
• Additional Comments

To report an incorrect listing:

1. Click the Report Incorrect Listings link located above the listings on your search results page. A pop-up window displays.
2. Select the listing with the incorrect listing information.
3. After clicking the business name of the incorrect listing, a new window appears.
4. Type in the appropriate boxes to correct or add accurate listing information for your chosen business.
5. Type your Name, Phone Number, and Email Address in the proper boxes.
6. Type the two Captcha words displayed.
7. Click Submit.

Embed my Yellowbook advertiser video on my website

To display your yellowbook.com video on your business’s website:

1. Navigate to your business's profile page and play your video. Click the EMBED THIS VIDEO link to display the Embed code box.
2. Place the cursor within the Embed code box to highlight the code.
3. Copy the code. You can right-click or press Ctrl + C to copy.
4. Paste the code into your business's existing website HTML where you would like the video to appear. The video will now play directly from your business's website. You do not need to modify the code and the video player is included within the provided code.

Who can write a review on yellowbook.com?

Any registered user of yellowbook.com can write a review of a listed business or service.

Does yellowbook.com read every review before it is posted?

No, however, reviews are regularly monitored for content that does not comply with the published site Conditions of Use.

How quickly are reviews posted on the site?

Almost immediately.

What information about a reviewer appears on the site?

Only the Display Name appears on the site. No other identifying information will be made public or shared with other companies or any entity outside of yellowbook.com. For more information on how yellowbook.com protects your privacy, read our Privacy Policy.

Can I respond to a review that has been posted about my business?

Any registered user can respond to a review.

Can I request to have Yellowbook remove a review of my business that I don't agree with?

Yellowbook.com does not remove negative reviews, however, if a review was written in error or does not comply with published Conditions of Use, click the flag to the right of the review or comment to report abuse and submit your complaint. Yellowbook will evaluate each complaint and may remove a review at their discretion.

Why aren't Ratings & Reviews available for certain listings?

Because some listings appear for certain categories that are of a sensitive nature, ratings & reviews are not included.

Will yellowbook.com edit or delete reviews?

Yellowbook will never edit a review, but reserves the right to delete a review if it is in violation of the Conditions of Use.

Rate or Review a Business

You must be a registered user to rate or review a business. You will be prompted to sign in or sign up if you are not currently logged into your account. Click the stars to select the rating. The more stars, the higher the rating.

To Write a review, type a title and write your review in the large box. You cannot add HTML, links, or format your text.

Edit or delete a review

You cannot edit or delete a review. If you wrote a review in error or come across one which does not comply with published Conditions of Use, click the flag to the right of the review or comment to report abuse and submit your request. Yellowbook will evaluate each request and may remove a review at their discretion.

Reply to a review

Select the Comment on this review link below the review. Type your comment and select Save to post the comment.

Report inappropriate content

If a review was written in error or does not comply with published Conditions of Use, click the flag to the right of the review to report abuse and submit your complaint. Yellowbook will evaluate each complaint and may remove a review at their discretion.

Use Facebook Connect

To sign in using Facebook Connect:

1. Click the f Connect icon located along the top of the homepage. A new window opens displaying Facebook and myYellowbook buttons.
2. Confirm the Facebook option is selected and click the Connect with Facebook button.
   
   If you are already logged into Facebook on your computer, you are automatically connected; however, if you are not already logged into Facebook on your computer, the Connect Yellowbook with Facebook window appears. Continue with the instructions below.
3. Type your Email and Password and click the Connect button. You may be asked to read and accept the Website Conditions of Use if this is your first time logging on; agree and Submit.

You can also...

Sync your myYellowbook and Facebook accounts. This allows you to store all of your past and future activity in one place. Go to your myYellowbook page and click the Edit Profile link. Select the Sync with Facebook Account checkbox and click Save.

Edit your yellowbook.com Display Name so that it is different from your Facebook profile name. Go to your myYellowbook page and click the Edit Profile link. Type the new Display Name you would like to appear in yellowbook.com and click Save.

Post my Ratings & Reviews on Facebook

You must be logged into myYellowbook through Facebook Connect to post your Ratings & Reviews on Facebook:

1. Click the Write a Review link for the listing that you want to review. Write your review.
2. Select the Post this review to my Facebook profile checkbox.
3. Click Save and the Request for Special Permissions window displays.
4. Click the Allow Publishing button and your Rating & Review appears on your Facebook wall.